Terms and Conditions

 

Carlton Priority Service is now accessible in Multiple Countries
*Connect to us TOLLFREE using respective country numbers as mentioned below:
Customer Support Details:- 


Consumer Helpline: 022-41724444

Consumer Helpline: +12-127856989

Consumer Helpline: +87-124345734

Consumer Helpline: +95-45627189

Consumer Helpline: +541139868260

Consumer Helpline: +61290520320

Consumer Helpline: +97365001841

Consumer Helpline: +8809638917726

Consumer Helpline: +38733901368

Consumer Helpline: +552140421108

Consumer Helpline: +14375245880

Consumer Helpline: +56232362836

Consumer Helpline: +420597089360

Consumer Helpline: +4578729683

Consumer Helpline: +18299460521

Consumer Helpline: +3726189441

Consumer Helpline: +358753251292

Consumer Helpline: +995706444260

Consumer Helpline: +233596993562

Consumer Helpline: +50224581242

Consumer Helpline: +972723982310

Consumer Helpline: +815050505963

Consumer Helpline: +77273574305

Consumer Helpline: +9512390084

Consumer Helpline: +37168617850

Consumer Helpline: +37052596797

Consumer Helpline: +601546000477

Consumer Helpline: +525588974245

Consumer Helpline: +37322903059

Consumer Helpline: +9512390084

Consumer Helpline: +6498708109

Consumer Helpline: +5078388232

Consumer Helpline: +63283953451

Consumer Helpline: +17877054340

Consumer Helpline: +40373785470

Consumer Helpline: +38617775919

Consumer Helpline: +94112029243

Consumer Helpline: +886277340586

Consumer Helpline: +6624607906

Consumer Helpline: +18682241651

Consumer Helpline: +908503901958

Consumer Helpline: +442034799300

Consumer Helpline: +19082641253

Consumer Helpline: +842444581683

Consumer Helpline: +263242709752

 

Thank you for visiting the online store offering of Carlton brand moulded and soft luggage of international standard, being sold through an extensive network operating throughout India and abroad and enjoying a high level of reputation for the quality of its products, services and customer satisfaction and manufactured by V.I.P. Industries Limited (“VIP”) at https://movewithcarlton.com/(“Website”). Your visit to this Website is subject to these Terms and Conditions and our Privacy Policy available here on this website.

This Website https://movewithcarlton.com/ is independently operated by Net Distribution Services Private Limited , an India based company incorporated under the Indian Companies Act of 1956. The Website features logos, trade marks, trade names, slogans and other indica of origin that are the registered trade marks and/or copyrights of V.I.P. Industries Limited (“VIP”) The arrangement between Net Distribution Services Private Limited and VIP is on arms’ length principal to principal basis and Net Distribution Services Private Limited is not an agent or partner of VIP.

Your use of this Website confirms your affirmation for following these rules and to be bound by it. Net Distribution Services Private Limited reserves the right to update or modify these Terms and Conditions at any time without prior notice. Your use of this Website following any such change constitutes your agreement to follow and be bound by the Terms and Conditions as and when they are modified.

When you visit the site or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on the site. You agree that all the agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement requiring such communications to be in writing. By electronically accepting this Agreement, you confirm your acceptance and it would be accepted as if it is a written agreement with your signature. You accept all the terms and conditions as follows:
“Agreement" means the terms and conditions as detailed herein including all schedules, appendices, annexures, Privacy Policy, and will include the references to this Agreement as amended, supplemented, varied or replaced from time to time.


THIS AGREEMENT is between Net Distribution Services Private Limited a company incorporated under the Indian Companies Act, 1956 and having its registered office at A-302, Dipti Classic, 32/34 Suren Road, Andheri (East), Mumbai 400 093 ( hereinafter called “Net Distribution Services Private Limited” ) which expression shall, unless repugnant to or inconsistent with the context, mean and include the successors and permitted assigns, heirs, executors, legal representatives and administrators, as the case may be of the One Part and you, the user of the Website and websites operated by Net Distribution Services Private Limited as a website visitor or as a person intending to make a purchase or actually making a purchase through this Website .

Net Distribution Services Private Limited is in the business of (i) creating internet retail platforms that enable retailers and internet businesses to sell products & services directly to consumers; and (ii) operating internet retail businesses and online platforms, as an online distributor for various brands and companies operating in India and abroad.  In no event shall Net Distribution Services Private Limited nor the manufacturer i.e. VIP be liable for any damages whatsoever arising out of, or in connection with, your access of this Website or any information contained at the Website or any linked websites. In particular, Net Distribution Services Private Limited shall not be liable for special, indirect, consequential or incidental damages, whether an action alleging such damages is brought in contract, negligence or tort.


Neither Net Distribution Services Private Limited nor VIP will be responsible for any liability arising out of the conduct of its employees, associates, contractors and suppliers that may cause any financial or other loss to you.


Net Distribution Services Private Limited operates the Website and intellectual property rights, and ownership and proprietary rights in the Website and its contents are owned by VIP. No part of the Website, the designs or the terms and references within shall be copied or transmitted for commercial purposes. Nothing contained in this Agreement shall give or be deemed to grant, whether directly or by implication, you any right, title or interest in or to the ownership or use of the trademarks and intellectual property. Purchases of products and services on this website does not transfer any of the intellectual property related to the products and services, their design or concepts to you. Unless otherwise stated, copyright and all intellectual property rights in all material presented on the site (including but not limited to text, graphics, button icons, images, audio clips, digital downloads, data compilations, and software), trademarks and logos appearing on the site are the property of the VIP, its parent, affiliates and associates and are protected under applicable Indian and international laws. You agree not to use any framing techniques to enclose any trademark or logo or other proprietary information of VIP.
Any infringement shall be vigorously defended and pursued to the fullest extent permitted by law.

This Website may contain hyperlinks to websites operated by parties other than Net Distribution Services Private Limited. Such hyperlinks are provided for your reference only. VIP or Net Distribution Services Private Limited does not control such websites and is not responsible for their contents. Net Distribution Services Private Limited’s inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.

In no event shall VIP or Net Distribution Services Private Limited be liable for any damages whatsoever arising out of, or in connection with, your access of this Website or any information contained at the Website or any linked websites. In particular, Net Distribution services Private Limited or VIP shall not be liable for special, indirect, consequential or incidental damages, whether an action alleging such damages is brought in contract, negligence or tort.

Any fraud, neglect, deliberate omission, wrongful act or default conducted by you will be subject to legal action and Net Distribution Services Private Limited will not be responsible for your actions. Furthermore, you agree to defend, indemnify and hold VIP and Net Distribution Services Private Limited harmless from and against any and all claims, damages, costs and expenses, including advocate’s fees, arising from and related to your access and use of the Website. Net Distribution Services Private Limited shall not be liable for any loss or damage arising from its failure to perform any of its obligations under this Agreement if such failure is the result of circumstances outside its control including but not limited to the outbreak of war, any governmental act, act of war, explosion, accident, civil commotion, riot, industrial dispute, strike, lockout, stoppages or restraint of labour from whatever cause, whether partial or general, weather conditions, traffic congestion, mechanical breakdown, obstruction of any public or private road or highway or outbreak of any communicable disease or any other force majeure, fire, flood or any other act of God.


Net Distribution Services Private Limited may at any time make changes or modify the website, its contents, the policies and terms and conditions including the privacy policy, shipping policy, return policy without any prior notice and it may do so with no prior permissions from users of the site or service.


Net Distribution Services Private Limited is a channel for sales and as such aims to make information about luggage and bags accurate. However, should there be any unintentional errors relating to the product, pricing, availability, shipping and product supply, Net Distribution Services Private Limited will make good by correcting the amount (if incorrectly charged) and will have the right to make changes to the website to correct the errors without any obligation to supply the product or service at the previously published incorrect price or description.


Net Distribution Services Private Limited is solely a channel for sale of Carlton Branded luggage and bags that are manufactured by VIP. Net Distribution Services Private Limited is not responsible for any consequences that arise from use of these luggages. The buyer or user of the product needs to make their own judgment of the safety and risks associated with various luggages that may be sold, and are solely responsible for the consequences of use of these luggages and bags.


You further acknowledge that VIP will not be responsible or liable to comply with any warranties for the luggages supplied to the consumer upon placing of the order through this Website, over and above and in addition to the warranties provided under the applicable laws and attached to each product.


Information about the products and services sold by Net Distribution Services Private Limited is provided to it by VIP. As such, Net Distribution Services Private Limited takes this information at face value and publishes this without any further verification. As such, Net Distribution Services Private Limited is not responsible for the accuracy or validity of this information.


The content of this Website and other websites operated by Net Distribution Services Private Limited may contain materials that are created by suppliers, vendors and others who sell their products and services. If any of the material is found to be objectionable or is found to have violated any law or copyright, the responsibility of this would be with the producer of the materials and Net Distribution Services Private Limited will not be liable or responsible for any of the content. Any issues relating to this would need to be dealt with the original producer of the content and materials.


Shipping of products will be done by the method indicated in the order. If, for any reason the products are sent using an alternate method, other than the one indicated in the order, you will not need to pay any additional charges for this.


The product colour and actual size may vary from the visual representation on the Website.


You will be required to pay for the products ordered through the Website upon delivery of the products. (Applicable for COD, if available as a payment method). Any order placed with Net Distribution Services Private Limited, cannot be cancelled once it has been processed.


By virtue of your acceptance to this Agreement, you further acknowledge that VIP is not parties to this Agreement, and therefore, neither they are privy to this Agreement, nor you are privy to the agreement between Net Distribution Services Private Limited and VIP. This Agreement does not accord and in fact you also disclaim any rights to bring any action against VIP or its brand Caprese, based on or relying on any terms and conditions of this Agreement.


Net Distribution Services Private Limited has the right to assign or transfer all or part of its rights or obligations under this Agreement with prior notification to VIP.
This Agreement shall be subject to and construed in accordance with the laws of India- and the Parties hereby submit to the exclusive jurisdiction of the courts of Mumbai.
In the event of any disputes, differences or controversies between the Parties hereto, out of or in connection with the provisions of this Agreement, or any action taken hereunder, the Parties hereto shall thoroughly explore all possibilities for an amicable settlement. In case an amicable settlement cannot be reached, such disputes, differences or controversies shall be referred to arbitration in accordance with the provisions of the Arbitration and Conciliation Act, 1996 including any amendment or re-enactment thereof. The proceedings of such arbitration shall be conducted in English language and the venue of such arbitration shall be Mumbai. The award of such arbitration shall be final and binding upon the Parties hereto.


All notices, demands or other communications required or permitted to be given or made under or in connection with this Agreement shall be in writing and shall be sufficiently given or made (i) if delivered by hand, or (ii) sent by pre-paid registered post, addressed to Net Distribution Services Private Limited, at the following address

Attn : Head of Legal and Compliance
A 302 Dipti Classic
32/34 Suren Road
Andheri East
Mumbai 400093
India

ABOUT OFFER:

Carlton Colaba In-Store Offer:

Either or Offer

a. This offer is applicable on purchase of any product(s) worth Rs. 9,999 and above of the brands of V.I.P. Industries Limited i.e., Carlton from the Colaba store of the Company. The Eligible Customer shall get a free Carlton accessories worth upto Rs. 3000/-. OR

b. This offer is applicable on purchase of any product(s) worth Rs. 14,999 and above of the brands of V.I.P. Industries Limited i.e., Carlton from the Colaba store of the Company. The Eligible Customer shall get a free Carlton accessories worth upto Rs. 4750/-.

Terms & Conditions:

· Any Customer shall purchase any product(s) worth Rs. 9,999 & above from the Carlton Colaba shop of the Company (hereinafter referred to as the “Eligible Customer”) and get a free accessory worth Rs. 3000/- (hereinafter referred to as “the Offer”). Or Any Customer shall purchase any product(s) worth Rs. 14,999 & above from the Carlton Colaba shop of the Company (hereinafter referred to as the “Eligible Customer”) and get a free accessory worth Rs. 4750/- (hereinafter referred to as “the Offer”).

· The Eligible Customer can avail this Offer only in the Carlton Colaba shops of the Company.

· This Offer is only valid on purchase of any product(s) worth Rs. 9,999 Or Rs 14,999 and above of the brands of V.I.P. Industries Limited i.e., Carlton.

· This Offer is valid only in Carlton Colaba Store located in Colaba Causeway, Mumbai

· This Offer is valid from 1st February, 2025 to 28th February, 2025.

· This Offer is valid on a single invoice of Rs. 9,999 or 14,999 and above.

· The Offer can neither be exchanged for any other gift/product or cash or cash equivalent nor can be transferred to any other person.

· The Offer cannot be clubbed with any other offer, discount or scheme.

· This Offer is non-en cashable, non-negotiable and not extendable.

· The Company reserves the right, at any time, without prior notice, to add / alter / modify / change or vary all of these terms and conditions or to replace, wholly or in part, this offer by another offer, whether similar to this offer or not, or to withdraw it altogether.

· In case of any dispute or differences arising between the guest(s) / customer(s) or any other parties in connection with this offer, the decision of the management of V.I.P. Industries Limited will be final and binding on all the parties concerned.

· All disputes arising out of this offer are subject to exclusive jurisdiction of Courts at Mumbai.